SPEAK UP
Integrity & Accountability
Speak Up
Our foundation is integrity, accountability and transparency. We empower our people, customers and partners to report misconduct — safely, confidentially, and without fear.
At Hotpoint, we maintain a zero-tolerance approachto fraud, corruption and unethical behaviour. If you encounter misconduct, this confidential channel lets you “speak up” — helping us keep a safe and fair environment for everyone.
Fully confidentialReports go to an independent service, not your line manager.
Available 24/7Report any time by hotline or secure web portal.
Anonymous if you wishYou're never required to identify yourself to raise a concern.
Zero retaliationReporting in good faith is always protected — and retaliation is punished.
What to report
This channel is reserved for serious ethical and legal concerns, including:
Financial misconductFraud, theft, bribery, or solicitation of corrupt payments.
Data privacyMisuse or breaches of customer or company data (DPA 2019).
Safety & ethicsSerious product-safety risks, systemic harassment or discrimination.
Legal violationsAny breach of laws or regulations, or deliberate concealment of misconduct.
Using the right channelFor everyday customer service issues (delivery delays, product faults), please contact Customer Care on 0800 720 404. For HR grievances (salary, interpersonal disputes), use the HR Grievance Procedure. This whistle-blowing channel is for ethical and legal concerns.
How to raise a concern
To ensure complete impartiality, Hotpoint uses Case IQ, an independent third-party service. Your report is transcribed and sent directly to our Whistleblowing Committee and the Board Audit & Risk Committee (BARC).
Confidential hotlineCall 0800-221-371, any time, day or night.
Secure web portalintegritycounts.ca/org/hotpoint — submit and follow up online.
Your choice to stay anonymousYou may choose to remain anonymous. If you do identify yourself, your information is kept strictly confidential.
Our pledge of protection
- Zero retaliation. Hotpoint strictly prohibits any form of retaliation against anyone who reports in good faith. Any employee engaging in retaliatory conduct faces immediate termination.
- Data protection. In line with Kenya's Data Protection Act (2019), all personal data is stored securely with robust access controls.
- Good faith. An unsubstantiated report made in good faith is never penalised. However, knowingly submitting a false or malicious report is a violation of this policy.
This policy is guided by the principles of ISO 37002 (Whistleblowing management systems).
